Privacy Statement

Updated: October 24, 2022

LESS& Ltd. (“we” or “us”) is an e-commerce business for refill and reuse products in the personal care and household care categories.

LESS& Ltd. Is a private limited company registered in England & Wales (Company Number: 12768983), with a registered address at 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX.

This Privacy Notice covers all our websites, which are www.thelesscompany.co.uk, www.movetoless.com, www.movetoless.co.uk, www.beatthesachet.org, and www.refillwithless.co.uk

Our Privacy Notice lays out how we use the personal data we collect.

Data Accuracy

The data we collect from you, store and use enables us to provide the service to you and also facilitates the relationship we have with you.

Consequently, it’s important for the ongoing relationship and our ability to continue to provide the service to you that you the information is both current and accurate.

Data Types

The personal data we collect from you when you create an account is:

Name
Contact details, such as phone number, email address and postal address

Payment details (such as credit/debit card numbers) are collected and stored (for subscribe & save purchases) by our payment processing partner, Stripe. We are not able to access this information.

Other information we may collect during our relationship with you may include:

Records of interactions between you and us
Information on the transactions you make on the website (but not credit/debit card details)
Information collected via cookies or other website tracking technologies
Additional information at checkout, such as delivery instructions

Using Your Personal Data

This information is collected from you when you create an account and is used solely to enable us to continue to provide the service to you.

Some of this data, such as your email address and mobile phone number, also enables us to communicate with you, to update you on the service we are providing to you.

We will send you marketing emails only if you have given your consent by opting-in to receive them. When we send you marketing emails, they will include instructions on how to unsubscribe from them.

We may also use your personal information for a number of other legitimate purposes:

To enhance your experience when you are on the site, such as showing products we think you may be interested in.
For operational reasons, such as making our site more secure, data analysis and testing.

You can block us from using your personal information for these purposes through the 'do not track' option in your internet browser.

We may also share your data on an aggregated and anonymous basis with third parties (such as analytics and search engines) to help enhance the user experience.

LESS& will only keep your personal data for as long as needed for the purpose for which it was collected or for the time required for resolution purposes, whichever is the longer.

We will only share your data with external or third parties when there is a legal obligation to do so.

We will not share your information with third parties for marketing purposes.

LESS& will only use your data while you consent. You can withdraw that consent at any time, in writing. You can also request access to your personal data. Some data will be shown in your account on the website. You can access other data, such as records of communications between you and us, by contacting us.

If you have any concerns about how we store and use your personal data, you can contact us at support@movetoless.co.uk.

You may also file a complaint to the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, or at https://ico.org.uk.